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FAQ 1

FAQ

General information

Where is the facility located and how can it be reached?

The property is located in the countryside, outside the village of Vinci, in the hamlet of Apparita. It is easiest to reach by car, as the road is paved. Using Google Maps, simply enter ‘Spazzavento Vinci – Wine, Oil & Farmhouse’.

What are the reception opening hours?

As they live on site, the managers are always available or can be contacted. However, the reception is generally open from Monday to Sunday, from 8:00 a.m. to 8:00 p.m.

What languages are spoken at reception?

We speak Italian, English, French and Ukrainian.

Can children stay at the facility?

Yes, children are welcome.

Are pets allowed?

Yes, subject to agreement with Management.

Is there a tourist tax?

Yes, the Municipality of Vinci applies a tourist tax of €1.50 per person per day, up to the sixth consecutive night. All children under the age of 14 are exempt.

Check-in and check-out

What time is check-in and check-out?

Check-in: from 12:00 noon for rooms and from 4:00 p.m. for apartments.
Check-out: by 10:00 a.m.

How does check-in at the property work?

Check-in is carried out by the owners in person. Practical information about the accommodation is provided, along with tips and suggestions regarding activities you can do or places you can visit during your stay.

Is it possible to check in early?

Yes, subject to agreement with Management.

Is it possible to postpone check-out?

Yes, subject to agreement with Management.

Facility and services

Is there parking available on site?

Yes, the car park is located within the company premises and is unguarded.

Is there a shuttle service to/from the property?

No, there is no shuttle service.

Is there a luggage storage service?

You may leave your luggage at reception.

Does the property have Wi-Fi?

Yes, there is a Wi-Fi connection.

Rooms

What amenities are offered in the rooms?

The rooms are equipped with the following amenities: LED TV, hairdryer, complimentary toiletries (shampoo and shower gel), towels (bath towel, face towel and bidet towel), sheets and pillowcases, ceiling fan, bottle of water, kettle with tea and coffee set. Service offered: breakfast.

The apartments feature the following amenities: LED TV, hairdryer, complimentary toiletries (shampoo and shower gel), towels (bath towel, face towel and bidet towel), sheets and pillowcases, ceiling fan, bottle of water, complimentary set with extra virgin olive oil, salt, pepper and vinegar. Service available on request and not included in the daily rate: breakfast.

Are cots and beds for children available?

Yes, cots and beds for children are available.

Breakfast

Is breakfast included?

For rooms: breakfast is included in the rate.
For apartments: breakfast is available on request and is not included.

What time is breakfast served?

Breakfast is served from 7:30 a.m. to 9:30 a.m.

Where is breakfast served?

Breakfast is served on the veranda of the farmhouse or, upon request, in the individual apartments.

What kind of breakfast is served?

Breakfast includes a classic Italian breakfast, and a continental breakfast for those who prefer it.

Are there options for coeliacs, vegetarians and vegans?

Yes, subject to agreement with Management.

SPA, swimming pool and gym

Is there a swimming pool on site?

Yes, there is an outdoor swimming pool, open seasonally from May to October.

What are the swimming pool opening hours?

The swimming pool is open from 8:00 a.m. to 8:00 p.m.

Do you provide pool towels?

No, towels are not provided.

Activities, experiences and events

Do you organize tours and excursions in the surrounding area?

Yes, we organize experiences, which can be booked on site, aimed at introducing visitors to wine and olive growing and our products: wine and extra virgin olive oil. The experiences available are:
- Visit to the vineyard and cellar and wine tasting
- Aperitif at sunset
- Cinema and wine under the stars

Payments and cancellations

Which credit cards are accepted for payment?

Major credit cards are accepted, including Visa, Mastercard, and American Express.

What are the cancellation terms?

Cancellation terms depend on the type of product chosen. You can choose between: flexible rate, non-refundable rate, last-minute offer and 7=6 offer.